Email Data Compliance and Management
“Before engaging with Waterford Technologies, I hadn’t seen any simple and fast products to deploy email compliance management on the market. We are now saving an extraordinary amount of time and money since the deployment of MailMeter. This tool is so powerful, its search feature can scan across 22,000 mailboxes in just a few seconds and no adept training is required which eliminates the additional cost and burden from the IT department.”Ken Leung, ICT Services Manager
IT & Telecommunications (Operations),
Belfast Health & Social Care Trust
Belfast Trust came into existence in April 2007 and is responsible for the services formerly delivered by six separate Trusts which were merged in March of that year. One of the major challenges was that separate Trusts were running different email systems and subsequently had varied policies too. This resulted in increasing storage cost and revamping of data governance policies. As a public sector body, it was a key requirement to retain all data in a tamper-proof archive and adhere to all the essential compliance regulations.
Ken Leung, ICT Services Manager, IT & Telecommunications (Operations) at Belfast Trust, realised the need for the right software to control the compliance of their data and control the storage cost.
Ken and his team knew that an email compliance and management solution was the answer and set about evaluating the products on the market. One of the original Trusts employed MailMeter Email Archiving from Waterford Technologies effectively and another had the reporting module. Therefore, it made sense to them to include Waterford Technologies in the evaluation process alongside products from a number of other leading vendors.
Meets Governance Obligations
The email management functionality allows the Trust to perform in-depth searching and analysis of all past and present email activity regardless of whether users have deleted emails from their mailbox, ensuring full and easy compliance with Freedom of Information, GDPR and other data regulations. With MailMeter, the Trust can now cater to compliance requests with ease. It has increased the efficiency by automating data management and diluting the risk.
Archiving and Reducing The Storage
Fast, Complete Responses to Data Requests
The team can search for all personal data, with easy export and redaction for effective compliance. Ken estimates that the organisation is saving a great deal of time and money on this process and it is has freed up the IT team by having a search feature that is simple to use for all departments with the required permissions.
Backup Now Within Window
After the first round of stubbing the backup window has been reduced by 10 hours and currently takes 6 hours to complete, falling within the Trust’s backup window of 12 hours maximum.
Saves IT Staff Resources
Helpdesk calls have been reduced too, as users can now search and retrieve old or lost emails from their own desktop