Waterford Technologies provides lightning-fast search and retrieval for The Health Research Board.
As well as eating up precious IT resources and time, email search is a necessary element of the day to day activities of over 100 staff at The Health Research Board. They needed an easy to use search function and fast!
Company Background
The Health Research Board (HRB) is a state agency that supports research and provides evidence to prevent illness, improve health and transform patient care.
CHALLENGE
2015 was a busy year for IT manager, Liam Sinnott at the Health Research Board. Emails were mounting up on the exchange servers going back over 20+ years and their storage area network was due to expire. It was also time to move to the cloud. The indexing on the exchange was inefficient, and they wanted to move to the cloud for disaster recovery. A few years later with the introduction of GDPR in May 2018, there was a further requirement for a solution to index and archive files, that could aid in the execution of subject access requests.
The Health Research Board is in essence company of information miners, users are looking through emails and file servers daily to extract specific data for their day to day activities.
SOLUTION
Providing a secure tamper proof searchable archive for email and file.
The deployment and roll-out of the Waterford Technologies solutions was straightforward and it required limited resources from The Health Research Board. The managed service Waterford Technologies provides in training, sharing of best practice and essentially “holding your hand” in setting up policies ensured The Health Research Board got a full return from their investment and quick and easy deployment for their onsite and remote staff.
Waterford Technologies provides real-time capture of all emails in and out of the organisation, ensuring no data gaps or losses via deletion.
File
A powerful search tool
“Waterford technology is considerably faster at searching emails as opposed to the in-built search within outlook, and that is the most important thing when searching emails …. speed. MailMeter is very popular here. MailMeter delivers back searches in a matter of seconds, and that is the most important factor to me and MailMeter users. “
eDiscovery and GDPR
“The new MailMeter 7.1 version takes the complexity out of discovery searches, I don’t see it as work anymore and I appreciate that change”
SISCIN also provides the option to add content indexing of files before archiving to enable search and retrieval based on keywords or phrases. To assist with the automation of eDiscovery, FOIA, GDPR, and Regulatory investigations.
“SISCIN indexed all files, went into the nuts and bolts, indexed every word in every file that we had, and that is crucial when doing a subject access request which we could be asked to do at any time. We ran a test and it is very good, it is like MailMeter in terms of speed.”
Simple to use email archive
“We use MailMeter every day, 50% of our staff use it most days, People have traditionally stored information on email although they are not supposed and are trained not to.”
Support
“The support is very good; we receive health checks every month. I feel like we get a lot of TLC. It is a solid product, that never goes down. Availability management stats would be very good. A good feature of customer service is that someone is responsive when we email support we get a response and that doesn’t go unnoticed. ”
Key benefits of working with Waterford Technologies
Waterford Technologies key features are so easy to use that it saves time, money and resources, particularly around user training.
