In response to a recent announcement by the Northern Ireland Public Services Ombudsman (NIPSO), Waterford Technologies has launched Complaints Handling System designed specifically for public bodies in Northern Ireland. Available under the ComplyKEY brand the cloud-based SaaS solution offers public bodies a comprehensive and tailored system to streamline their complaints resolution process and ensure adherence to the new Complaints Standards. As public bodies, such as schools, hospitals, and government departments, strive for transparency, accountability, and customer satisfaction, this effective complaints management solution is sure to be welcomed.
The Complaints Handling System is designed to unlock efficiency, enhance productivity, and simplify the complaints management process for public bodies. Waterford Technologies recognizes that every public body has unique processes, workflows, and requirements when it comes to handling complaints. ComplyKEY offers customization capabilities, enabling seamless integration with existing systems and processes, eliminating inefficiencies and manual workarounds.
‘With ComplyKEY, we aim to empower public bodies in Northern Ireland to efficiently handle complaints while adhering to the new Complaints Standards set forth by the NIPSO, said Mark Mulcahy, Director of Revenue and Markets, at Waterford Technologies. ‘Our tailored solution is specifically designed to address the challenges faced by public bodies, providing them with a centralized platform to digitize and streamline their complaints resolution process.’
ComplyKEY eliminates administrative burdens associated with traditional complaints management. By automating repetitive tasks, such as complaint assignments, notifications, and progress tracking, the system frees up valuable time and resources for public bodies to focus on resolving complaints effectively and delivering timely outcomes for all stakeholders. Additionally, the system ensures compliance and accountability through digitization and a comprehensive audit trail. From the initial complaint registration to the final resolution, every action, communication, and decision is securely logged, providing a transparent and traceable record. This feature not only supports compliance with data protection regulations but also enables public bodies to drive continuous improvement by leveraging data-driven insights.
Waterford Technologies understands the critical role played by Data Protection Officers (DPOs) in maintaining compliance and data security. ComplyKEY incorporates robust security measures, role-based access controls, and comprehensive audit trails, empowering DPOs to confidently manage and handle sensitive complaint-related data while mitigating risks associated with data breaches. By introducing ComplyKEY, Waterford Technologies aims to assist public bodies in Northern Ireland in their commitment to transparency, accountability, and customer satisfaction. The tailored Complaints Handling System enables organizations to streamline their complaints resolution processes, reduce administrative burdens, and enhance overall efficiency.
Interested in learning more about this module contact Stuart Caffery on [email protected]