Email – Still Top Communication Tool in 2017

Email stats & facts

Email is ubiquitous in our society and this is particularly true of the workplace where it is still the most common form of communication for many workers. With the increased regulation around Data Protection and the implementation of the GDPR in May 2018, the doubts around security, audit trail and compliance capabilities of instant messaging applications will see Email stay as the preferred business communication tool for the foreseeable future.

Below we have put together some of the most interesting and surprising email statistics and facts we have come across over the past few months.

  • There are more than 2.5 billion email users worldwide and this is predicted to rise to 2.9 billion by 2019 – more than a third of the world’s total population.
  • These 2.5 billion users command more than 4.3 billion email accounts with many users utilising multiple accounts.
  • Only 25% of these accounts are business related but this is expected to grow at a faster rate than personal accounts as more businesses introduce email capabilities globally.
  • There are an estimated 205 billion email messages sent and received from these account every day and this is expected to increase by 5% every year.
  • Gmail is the world’s most popular email provider with more than one billion active users as of early 2016. This is more than double the 425 million users they had as recently as June 2012.
  • The average office worker sends and receives as many as 121 email messages per day.
  • A survey by Sennheiser found that workers in Britain receive an average of 1,728 pointless emails from colleagues every year.
  • Apple’s iPhone is the world’s most popular email client followed by Gmail, Apple iPad and Android.
  • The majority of emails are opened on mobile followed by web mail and desktop clients in third place.
  • American workers spend an estimated 3.2 hours per day checking work emails.
  • In a survey by Adobe Systems, 90% of respondents admitted to checking personal emails at work.
  • While some sources suggest that spam emails have decreased in recent years, it still accounts for 86% of all email traffic globally.