Support

Unrivalled Support, Because Life's
Complicated Enough

Send a message
Give us a call
If you have an urgent enquiry give us
a call, lines open 9am – 5pm

Pre-Sales

Our Team of Data Management experts have been working with our customers for over 15 years. We understand the issues and challenges in managing email & file data. This experience enables us to share best practice with our customers who we work with in an consultative manner. We listen to your requirements & adapt our approach to meet your needs, our solutions also have the flexibility to cater for your specific needs.

Our Pre Sales Team can easily take you through the process to ensure you have everything you need from free proof of concepts to proving the business case and ensuring ROI to the business. On the commercial side we can provide the commercial flexibility to do business together.

Installation

Our Technical Support Team adopt a methodology and approach of collaboration and phased rollout of application and functionality which is controlled by the customer with precise review breaks/sessions built into the project plan to assess progress to date. Sign off of each phase and scheduled review of next phase based on feedback is arranged prior to any further stages being started. The strength of the Waterford Technologies proposal is that we are offering not only our industry leading software but also the experience and project team as part of the full solution. We will work through each phase of the project, structure phase reviews onsite and work with the customer to review, sign off and plan each phase as part of a collaboration while providing the bulk of the man hours needed to accomplish the project in a timely manner. Our methodology of building in working reviews to the project plan allows the customer to dictate, pace, resource allocation, change and sign off at their behest.

Customer Care

We pride ourselves on our customer care and this is reflected in our customer retention rate which is very high. Waterford Technologies staff have a “Do Whatever It Takes” team of experienced professionals dedicated to your success. For over 15 years we have been providing cost-effective solutions to organisations worldwide. We believe strongly in providing excellent customer service and have a process that ensures every customer gets the best support.